Question

I just purchased the Mac download version of TurboTax 2019 Home & Business. It will not run on Catalina as Apple cannot verify it. Is there/will there be an update?

Forum|Forum|6 years ago
November 7, 2019
8 replies
0 views

Catalina is MacOS 10.15

Employee

https://ttlc.intuit.com/questions/2899293-turbotax-for-mac-won-t-open-when-installed

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

S

smishlerAuthor

Thank you, the over-ride method does work for opening TurboTax 2019 in Catalina. I was hoping that Intuit had in fact updated their software to abide by Apple's efforts to prevent malicious software being installed (thus avoid using the over-ride). I assume they will at some point, hopefully soon. Nevertheless, thanks for your reply.

G

ggaryc

It doesn't work for me. The second window with three options does not open.

R

rwertenberg

Hi,

I just downloaded Turbotax Premier 2019 and am running MacOS 10.15.1 Catalina. It downloaded and opened without a problem. Maybe Apple fixed something in the recent update?

Critter

Employee

Possibly ... good to know. @macuser_22

W

WatsGood

Were you able to fix it. I’m having the same exact problem. I have deleted and reinstalled the 2017 version several times and I’m getting the same results.

W

wallytjr256

I have the same problem. I too just purchased and downloaded Turbo Tax Home and Business 2019 for my Mac running Catalina OS 10.15.2 but I cannot get it to install. I successfully downloaded the .dmg file but when I dragged it into applications, it has gotten stuck on the "Preparing to copy to applications" step. Anyone know the solution? Otherwise I want my $90some back.

macuser_22

Employee

@wallytjr256 wrote:

I have the same problem. I too just purchased and downloaded Turbo Tax Home and Business 2019 for my Mac running Catalina OS 10.15.2 but I cannot get it to install. I successfully downloaded the .dmg file but when I dragged it into applications, it has gotten stuck on the "Preparing to copy to applications" step. Anyone know the solution? Otherwise I want my $90some back.

Copying the application has nothing to do with TurboTax - it is simply the built-in Mac copy function. If that hangs then that is a Mac issue. I suggest restarting the Mac. If it persists then seek Mac support from Apple.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

P

Pastina

Tax will not work with macOS Catalina? Called Support twice: I was told that there is no information available if there will be a fix, best advice was to return copy for refund. Feb. 3, 2020

C

C_in_MD

Catalina has been giving me all sorts of problems — all of which (including the TurboTax verification) went away when I rebooted in safe mode (by holding down the shift key while restarting). Using my computer in safe mode all the time is not ideal, but at least I was able to do my taxes.

T

TerukoL

Employee

In order to receive a refund, you will need to contact our Customer Care department. Please click the link below and fill out the short form. Use the term "Billing Issue" instead of the term refund. https://support.turbotax.intuit.com/contact

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

C

cushkul

is there any chance tt is going to fix this problem or come up with a patch to work with catalina iOS ? I hate to have to re input everything with my taxes online if its going to be fixed soon. Plz update us Turbo Tax!!

J

JJL7

The most recent update to Catalina in February once again locks out TurboTax. I completed my taxes and then went to start my husband’s and it would no longer open and I get the error message saying apple cannot confirm that it isn’t malicious software. I checked and found out the iOS had just been automatically updated

macuser_22

Employee

if you get the message "TurboTax cannot be opened because Apple cannot check it for malicious software" then that is caused by the Apple "Gatekeeper" introduced with OS X 10.15 (Catalina).

That has nothing to do with TurboTax and will happen for any application not purchased from the Apple Store.

See this Apple article on this: https://support.apple.com/en-us/HT202491

And this TurboTax help article: https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00/26611

For older Mac systems when TurboTax will not open.
See:

Be sure that System Preferences -> Security & Privacy -> General -> Allow apps downloaded from App Store and identified developers is checked.

Go to the Applications folder and select the TurboTax application in the Finder and right click with the mouse (or control click) ans select the top "open". That should force the first open. After that it should open normally.

https://ttlc.intuit.com/questions/1899267-administrator-rights-mac

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

D

doriswooledge

When try bringing up Turbo Tax 2018 I get an error message from my mac