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April 16, 2022
Question

I keep getting a message oops! It looks like we hit a snag Let’s get you back to your taxes Make sure your internet is connected, check back in a few minutes or try again

  • April 16, 2022
  • 1 reply
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1 reply

SForrestLO
April 16, 2022

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. Ensure you are hard-wired and not using Wifi. You may need to clear your cache and cookies. Please see these TurboTax FAQs for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135


To clear your cookies use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

 

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