I keep getting error code 630 every time I try to use my activation code.

Forum|Forum|6 years ago
February 27, 2020
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TurboTax Deluxe Online

Best answer by VictoriaD75

I tried in May 2020, after tries just about everything, including installed a new version,Technical support said could be due to servers are down on COVID-19 (Yeah ??) - "call back in late June maybe servers are up then..."

Tried again today 6/21/2020- Same error on activation - error code 630

What's is going on Intuit - can you advise on how to get this running so I can file tax - its due in 7/15/2020 !

if there is a fix - please provide steps.

If you receive an error code that says, "The license code you entered is not valid. Error code: XXX", it means the code you're entering is either not valid for that product or is no longer active. Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads.

If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer. TurboTax can be installed on up to five computers using the same license code.

If you receive either one of these errors, wait a few minutes and re-enter your license code:

Sorry, we're experiencing a problem on our end. Please try again later. Error code: 620
There was an error with validating your license code, please try again later. Error code: 630

If you’re still having trouble with your code, Contact us .

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jfritz42

This happened to me when I purchased TurboTax premier 2024 from Costco 's online website. It took them about an hour to send to me an email with the license code. When I typed in the license code into the TurboTax activation screen, I got the 630 error. I called TurboTax support and they weren't able to help, and said that they were seeing a lot of problems from customers who purchased from Costco and Sam's club.

The problem eventually got fixed after I rebooted my computer. I'm unsure if this did anything or just caused a longer pause until TurboTax and Costco could get their systems in sync.

Very frustrating experience.