Question

I keep getting Error "Something unexpected happened and we can’t connect to CoinTracker. Try again in a few hours. (590)"

Forum|Forum|3 years ago
February 2, 2023
2 replies
0 views

I tried to transfer my data for my cointracker, fidilty, robinhood, and bianace. they all had this error "

Something unexpected happened and we can’t connect to CoinTracker.

Try again in a few hours. (590)"

Which version of TurboTax are you using?

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R

richard6739Author

im using the online version

SForrestLO

You may need to clear cookies and cache. Please see this Turbo Tax FAQ regarding how to delete cookies, cache, and browsing history.

Please see this help article for assistance.
Why can't I import my Cointracker account info?

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K

KellyA-confused consumer

-There is a limit to the number of transactions that can be tracked in coin tracker

-If you have more than 25 transactions, coin tracker will not allow the connection

-You need to upgrade your tax plan if you have more than 25 transactions

-The connection happens instant when you import the data from coin tracker to Turbotax

This info is available and more can be found on the following link:

In short in your dashboard where it shows your tax plan, you need to upgrade the tax plan in correspondence with the amount of transactions you have in order for the connection to work

Then come back to TurboTax and try connecting again.

Problem solved

R

richard6739Author

my plan is upgraded

K

KellyA-confused consumer

Ok once the plan is upgraded have you went back to turbot tax

Delete browser cache and cookies in Chrome

Open Google Chrome.
Click the menu button ⋮ > More Tools > Clear browsing data.
On the Clear browsing data window, select which time range you want to clear.
Put a check beside Cookies and other site data and Cached images and files, and then click Clear data.
this will forget the old incorrect memory that is registered in the cookies and allow you to connect the accounts