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May 29, 2025
Question

I keep getting payment reversed when I try to purchase the software to file for year 2023. How do I fix that when the billing info and card information is correct?

  • May 29, 2025
  • 1 reply
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    1 reply

    DoninGA
    Employee
    May 29, 2025

    Are you using this TurboTax website for the prior year desktop software - https://turbotax.intuit.com/personal-taxes/past-years-products/

     

    If so, you will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


    See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm