Skip to main content
February 13, 2021
Question

I lost last years password and email so I had start a new account and I need last years AGI

  • February 13, 2021
  • 1 reply
  • 0 views
No text available

1 reply

Employee
February 13, 2021

Here's how to recover access to multiple accounts.   I'll tell you about the Account Recovery tool, and if it's unsuccessful, I'm also leaving instructions below for an optional method called "Try Something Else."

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first--IF you can still access the same one.   After that, if necessary, then run the tool on your email address(es) that you can still access.  If you don't have the same phone number or the same email address, then skip down to the last paragraph below for the "Try Something Else" method.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access or any email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.