Question

I'm confused as to why I am being charged for premiur tax service when I did not request this service

Forum|Forum|5 years ago
February 2, 2021
1 reply
0 views

Federal is supposed to be free to file but I am being charged when I did not ask for this service

TurboTax Premier Online

Employee

If you started in the Free Edition, the TurboTax program should've notified you that you'd need to upgrade your product in order to properly file your return. The Free Edition is suitable for only the simplest returns. See the info I'm linking below that explains why you may need to upgrade from Free Edition

Why do I have to upgrade from Free Edition?

If you'd like to downgrade your product, you may be able to do that using the "Clear and Start Over" feature. Keep in mind that all of your data entries will be deleted. And you may still be required to upgrade to a paid edition. Instructions are below.

How do I clear and start over in TurboTax Online?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***