Solved

I'm curious how my account was created? I never signed up/made an account with Intuit, and yet somehow an account was made with my private email/phone. Is it a scam?

Forum|Forum|5 years ago
April 23, 2021
2 replies
0 views

I have been receiving emails from TurboTax to file my taxes to get my return, and I was confused because I have never used TurboTax before, and yet somehow it had my email, name, and private information already in this account. Also, the username for the account is some random username that I would have never selected. It just seems really creepy and I also wanted to make sure it wasn't a scam.

TurboTax Online

Best answer by Opus 17

Turbotax is part of Intuit, and Intuit uses a single login for all their sites. So if you had an account with Quickbooks, or one of the other help bulletin boards, you automatically have an account here. Intuit also merged with Credit Karma, so if you have an account there, it may have been merged to Turbotax.

If that doesn't explain it for you, you can contact support and ask to speak to account security.

https://support.turbotax.intuit.com/contact/

C

college2019troyAuthor

And I didn't know the password to the account, but it automatically had MY phone number and email as the recovery/security contacts to be able to reset the password and send me the one-time codes. Again, I don't understand how this is even possible if I never made an account.

O

Opus 17Answer

Employee

Turbotax is part of Intuit, and Intuit uses a single login for all their sites. So if you had an account with Quickbooks, or one of the other help bulletin boards, you automatically have an account here. Intuit also merged with Credit Karma, so if you have an account there, it may have been merged to Turbotax.

If that doesn't explain it for you, you can contact support and ask to speak to account security.

https://support.turbotax.intuit.com/contact/

C

college2019troyAuthor

Thanks for the help!!

That makes a bit more sense. How about the username though, would Intuit have created that username when automatically having an account for TurboTax? That's the thing that's confusing me the most because even if my TurboTax account was created automatically, I've never seen, used, or selected the username "college2019troy".

O

Opus 17

Employee

@college2019troy wrote:

Thanks for the help!!

That makes a bit more sense. How about the username though, would Intuit have created that username when automatically having an account for TurboTax? That's the thing that's confusing me the most because even if my TurboTax account was created automatically, I've never seen, used, or selected the username "college2019troy".

That I don't know. On this forum, you can change your display name (the software calls it "username") and your display name or user name does not have to be the same as your login account. You access this by clicking your user icon in the top right corner and going to "My settings". Maybe your display name was automatically generated from something else in your profile, like your email address?