Yes, some customers have reported this looping behavior in the final steps of their return. Please try the following: Select Federal from the left menu, then Federal Review to begin the federal review process. Address all details before moving on. Select State from the left menu, then State Review to begin the state review process. Address all details before moving on. Select Review from the left menu, then Check my info to begin the final review process. After re-running the Reviews and addressing any details, continue into the File section and keep going until your submit your return. If this doesn't work for you, please respond back and TurboTax can help you further.

Question

I'm in a continuous loop and will not let me e-file.

Forum|Forum|2 years ago
March 31, 2024
1 reply
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TurboTax Free Edition Online

J

JulieS

Yes, some customers have reported this looping behavior in the final steps of their return. Please try the following:

Select Federal from the left menu, then Federal Review to begin the federal review process. Address all details before moving on.
Select State from the left menu, then State Review to begin the state review process. Address all details before moving on.
Select Review from the left menu, then Check my info to begin the final review process.
After re-running the Reviews and addressing any details, continue into the File section and keep going until your submit your return.

If this doesn't work for you, please respond back and TurboTax can help you further.

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C

cson64078Author

Hi,

I tried these and it's still not working for me. It keeps bringing me back to "Last year's tax info" when I click continue after "e-file" for both federal and state taxes. Could you please help? Thanks