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April 8, 2022
Question

I'm on the page "Let's make sure you're you" and it says "Choose how you want to verify your identity" but there are no choices to select. I seem stuck here?

  • April 8, 2022
  • 1 reply
  • 0 views
How do I verify my identity on this page when there are no options or buttons?

1 reply

AkinaLO
April 8, 2022

First, try refreshing your screen and clearing your browser's cache. Then log out and log back into TurboTax. You can also try using a different browser. This link will show you how to delete your cookies.  

This link will help you clear your cache.     

How to clear your cache - Community    

 

 

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