I'm receiving the error, "Oops, something went wrong. Please try again," when I try to start. How can I move past this or contact tech support?

Forum|Forum|11 months ago
April 13, 2025
1 reply
0 views

I receive this error before I have a chance to select a product. I've selected "Retry" multiple times but I keep receiving the same error.

TurboTax Online

NicolleR1

Try these options to fix the issue you are having

If you are using TurboTax Online

Check ‌your browser's settings. (Clear your Cache and Cookies)
Check on your internet connection
Try using a different web browser

If you are using TurboTax Desktop

Make sure the software is updated.
If you haven't rebooted your computer, please do
Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number

simone-m-brooksAuthor

It didn't fix the problem. I spent six hours total with three different people in tech support. They didn't resolve the issue. The following day, I couldn't get in touch with tech support. I am still unable to use Turbo Tax.