Question

I'm stuck at step 3 of Checkout . I can E-sign, but my wife's email box cannot receive them to E-sign. my specialist entered the wrong name of my wife the first time.

Forum|Forum|4 years ago
March 29, 2022
1 reply
0 views

After I found the problem, my specialist corrected it. But now my wife' email box still can't receive tax documents and E-sign them.
I contacted customer service. She told me that if my specialist entered my wife's name wrong the first time, the system couldn't verify it, so it couldn't do an electronic signature. Just print it out, sign it and upload it.
I want e-sign, how can this be done?

TurboTax Live Full Service Premier

C

Cynthiad66

Sounds like you have paid for the special service to have your return prepared by TurboTax. If so, you have unlimited access and should reach out to the speacialist to correct the issue. They will have a hands on access to actually manipulate the information to correct the issue.

@yuyu623

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Y

yuyu623Author

My expert seemed to reject my E-sign, he insisted that I print it out, sign it, and upload it. What should I do next? I'm just wondering why it can't E-sign?

H

HeatherPLO

We do not have access to your information via this public forum. If you have questions about how you need to submit your return and you are currently working with an Expert, you would need to route those questions back to your Expert.

@yuyu623

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