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2 replies

DoninGA
DoninGA
Employee
January 19, 2024

You are using one of the Live editions of TurboTax.

See this TurboTax support FAQ for contacting a Tax Expert when using the Live editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=lrl48q5v

X
xmasbaby0
Employee
January 19, 2024

We cannot see your screen or your tax return.   This is not live chat.   Ask complete clear questions here for help.

 

Or.....if you are really using the "Live" expert help that your question is posted from, contact your tax expert.

 

You are posting from TurboTax Live.  You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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