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January 24, 2020
Question

I'm trying to file my return, under the 5 digit id on the last page it says please complete the captcha, but there isn't one, not sure what to do.

  • January 24, 2020
  • 1 reply
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1 reply

Employee
January 24, 2020

If  you are experiencing what is called a missing "reCAPTCHA" issue, which is preventing you from seeing the " I am not a robot" box. 

Transmission issues and tips to fix them: https://ttlc.intuit.com/questions/1899912

If you are stuck on a screen in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To delete your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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