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April 3, 2023
Question

I'm trying to file my taxes but every time I'm about to complete the form, it keeps telling me to review a document about my school again and again.

  • April 3, 2023
  • 1 reply
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No matter how many times I review and and submit the information, it keeps telling me I have to review it. Please help. This is the Token number 1114678

1 reply

April 3, 2023

Please try the following steps which may help clear the loop you are experiencing:

  • Log completely out of Turbo Tax.
  • Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
  • Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
    • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

 

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