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52 replies

May 12, 2021

Need state file confirmation number 

May 13, 2021

Please call product support and give them your serial number and then they can give you the confirmation number you need. Please see What is the TurboTax phone number?  for instructions to get you to the right person. 

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April 2, 2022

None of the customer service reps know what to do.  I told them the page told me to call the number and give them the service ID number and they are supposed to give me a confirmation code.  They have no idea what I’m talking about.  Then they try to run credit card on their end and it still doesn’t work.  I have gone through these steps with multiple reps with no success.

May 18, 2021

I need my state rifle confirmation number

May 18, 2021

I need to get the state of Virginia Efile confirmation number

June 29, 2021

I have completed a Federal Return and State Return. There's a refund on the Federal, and a balance due on the State. The Federal refund is to be credited to a checking account, and the balance due on the State is to be debited to the same credit account. Turbo recommends e-filing the Federal and State at the same time, and that's what I am trying to do. However, when I try to pay the $25 e-filing fee for the State return I get a message that I need a confirmation number, which I have tried again and again to get without success, so I can't file the returns. I have never had this happen before. If I do, in fact, need a confirmation number, how can I get it?  If I don't, in fact, need a confirmation number, how can I get rid of the blocking so the returns can be filed? 

October 15, 2021

Trying to file Fed & State returns. I owe $20 for state filing and need a “State eFile Confirmation Number” to finalize. 

VolvoGirl
Employee
October 15, 2021

If you haven't filed yet how could you have a state efile confirmation number yet?

November 30, 2021

I am unable to finish my state taxes.   my computer  cannot get to finish.

January 3, 2022

Which state are you trying to complete and are you receiving a specific error message?

There may be forms that are required for your state return that aren't available yet. If that is the case, the program will not let you finish the filing process. You can check the status of form availability in this TurboTax Help Article: State forms availability table for TurboTax Individual (Personal) tax products

@jut01

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LenaH
January 27, 2022

As per KarenH1, please call product support and give them your serial number, and then they can give you the confirmation number you need. Here's the number to call:  (800) 446-8848

 

@CharWright

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Employee
February 27, 2022

Purchase by Phone
Follow these steps to complete your purchase by phone:

1. Call Intuit Sales and Services
eight seven seven 5 5 9-8 8 2 4

Tax Season Extended Hours (Jan 10 - April 17): All days from 5am to 9pm PST
Regular Hours: Monday - Friday from 5am to 5pm PST
NOTE: Open until midnight on April 18

2. Provide the following to the sales representative
TurboTax State Electronic Filing
State California
Serial Number: xxxxxxx
Amount $20
3. Enter the information from the sales representative
State eFile Confirmation Number

 

 

February 5, 2022

I need my state confirmation number. 
order #[PII removed]

 

Serial# [PII removed]

 

Rebekka [PII removed]

 

 

SForrestLO
February 5, 2022

Please reach out to TurboTax Customer care for help getting a State confirmation number.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

@Huntermyers

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February 14, 2022

Intuit Order Number [removed] Product 2021 Tax Audit Defense Individual Form 1040 State & Federal Tax 

I followed the on-line process for filing my Federal and State Taxes on Jan. 27, 2022.  My Federal Tax Return was electronically filed successfully.  I received notice that the Federal Tax form was accepted by the IRS but not the State and that I would be notified later when State accepted the e-filing.  I have not received any notice to tell me that State tax was e-filed yet.  I have already received my Federal refund but don't know if State was filed in my case.  

[removed]

phone #[phone number removed] (land line only) e-mail: [email address removed]

February 14, 2022

For your protection in this public forum, your personal information has been removed, You can check the e-file status of your state return by logging into your TurboTax account. After signing in, you will see the status of your returns in Tax Home. For more information, please see How do I check my e-file status?

@julian1946

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February 14, 2022

How do I get the state efile conformation #

February 14, 2022

TurboTax Customer Support will be able to provide you with your state confirmation number. 

What is the TurboTax phone number?

@9096936019

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February 14, 2022

I need a State Income Tax confirmation number.  Please tell me how to get it. My Federal taxes have been filed by Turbo and I have received my refund.  However, on the on-line screen for State Income Tax filing, I have a message that states "We could not e-file your return for the following reason: Tax year 2021 transmissions are not available".  The date was January 27, 2022.  

 

Please help me get my State Income Tax e-filed, which is the service I requested from Turbo Tax.

Thank you,

Joanne [PII removed]

[email address removed]

February 14, 2022

Which state are you filing in?

@julian1946

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