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1 reply

T
TerukoL
Employee
June 1, 2019

You are using TurboTax Live Basic. Please read the TurboTax FAQ, listed below, on how to connect to a live agent to assist you with filing your taxes.  

https://ttlc.intuit.com/replies/6382274

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JohnB5677
JohnB5677
March 15, 2020

Make sure you're in a TurboTax Live product. If you are, you'll see TurboTax Live mentioned in the left menu. You may need to select the menu icon to see it.

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