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Employee
January 10, 2021

You didn't say what the trouble/roadblock is, so I'll speak in general on how to recover account access.

 

It's also possible you have more than one account.  Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs), as well as regain access to an account, reset password, etc.  :

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, reset password, etc., you can use the recovery tool at the link below.  When using the Account Recovery tool, try using your phone number first if it's the same as last year.  If unsuccessful, or if you have a different phone number this year, then run the tool on your email address(es) you can still access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.