I need help with my address. AP is not being accepted. When I try to contact support, they say my phone number is invalidHow to contact Turbotax via email?

Forum|Forum|1 year ago
April 4, 2025
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TurboTax Deluxe Online

mesquitebean

Employee

What do you mean by "AP"? Does that mean an APO address (Army Post Office)?

If so, on your mailing address screen in the My Info (Personal Info) section, in the first box you have to choose the "Type" of mailing address from a dropdown menu. You can choose Military (APO, FPO, DPO). Then the screen reconfigures with different boxes. In a box lower down it asks you indicate whether it is APO or FPO or DPO from a dropdown menu. Once you make that indication, then a box called "state code" has a dropdown menu that shows 3 choices for the various military post offices.

chiech65Author

Yes, my state address is AP for Armed forces Pacific.

Sorry, I was not specific.

It is on the return itself. It keeps popping up for review and wanting me to change the state address from AP to another state.

mesquitebean

Employee

@ chiech65 wrote:
Yes, my state address is AP for Armed forces Pacific.
Sorry, I was not specific.
It is on the return itself. It keeps popping up for review and wanting me to change the state address from AP to another state.

I don't know what "on the return itself" means. Federal return or a state return?

Does that mean it is on some kind of flagged "error check" Fix It thing that pops up?

I'm not sure where you are trying to correct it. You don't normally use the same box that has a dropdown list of the 50 states. Instead of trying to fix it in a popup, see if you can do the following:

See the screen image below from the My Info/Personal Info section. Do you know how to get back to that screen and make the changes? This is how to make the "state code" in your mailing address show up as AP: