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September 16, 2020
Question

I need to get into old acct but no longer have that phone

  • September 16, 2020
  • 1 reply
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Employee
September 16, 2020

You can use the Account Recovery tool I explain below, but just don't use the phone number.  You can use your email addresses instead.   And if unsuccessful, you can use an alternate method called "Try something else."

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, since you don't have the same phone, run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.