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V
Vicgreen
July 5, 2019
Question

I need to have my upgrade option cleared. I only want the Plus addition but the Deluxe is in my "cart" so to speak and will not clear. What can I do?

  • July 5, 2019
  • 1 reply
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1 reply

Critter
Critter
Employee
July 5, 2019

You will need to contact TurboTax support for this situation ….

Go to this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Critter
Critter
Employee
July 5, 2019

If you have not registered the account you should be able to clear and start over ...

You can downgrade using the Clear and Start Over feature but bear in mind that the different TurboTax "flavors" handle different tax situations and their associated forms.

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