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January 23, 2021
Question

I need to reinstall downloaded Turbotax. How do I find my license code?

  • January 23, 2021
  • 1 reply
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When I go to my Intuit account it says I have no products!

1 reply

Employee
January 23, 2021

Where did you buy your product?   Did you originally purchase it from the TurboTax website or from another retail site?     Do you have a copy of your confirmation email with the license code?  If purchased from TurboTax, you should also be able to get it inside your account.

 

If purchased from TurboTax, are you using this link to access your program downloads?
https://shopping.turbotax.intuit.com/app/downloads/

 

If you purchased from TurboTax and can't find it, you may have more than one account.  Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.