Question

I need to terminate my account

Forum|Forum|6 years ago
June 21, 2019
2 replies
0 views

How do I stop my TurboTax account.

Employee

TurboTax online accounts cannot be deleted. You can delete all the tax data in the account and then just abandon the account.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return. Click on Tax Tools on the left side of the program screen while working on the 2018 online tax return. Click on Clear & Start Over.

D

dluch

I don't see a tab for Tax Tools on the left side of the screen?

SteamTrain

Employee

@dluch

That's because TTX Online is shut down for the 2018 season, and is transitioning to 2019 software. When 2019 software is brought up (target early-Mid Dec), the the Tax Tools will again be available once you start a new 2019 tax return. But there really is nothing to terminate with the Online software...you jsut don't bother starting a 2019 tax file.

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BUT...if you are talking about the Download/Desktop software, and it's associated Advantage account...then Tax Tools does nothing for you..Too late to cancel the 2019 Download software, but you can terminate your "Advantage " account yourself by cancelling your desktop/download selection for 2020 :

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*