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Employee
June 1, 2019
Solved

I need to update my order and download it. I received and email about my order but I don't see a way to download my products.

  • June 1, 2019
  • 1 reply
  • 0 views
Qty Item Current amount 1 TURBOTAX FOR WIN BUSINESS ADVANTAGE DOWNLOAD $159.99 1 TURBOTAX FOR WIN HOME & BUSINESS ADVANTAGE DOWNLOAD $109.99

Purchase information

[Remove PII]


Best answer by DoninGA

Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your order shows as a CD and download then sign onto your download account using the exact same User ID that was used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

If the software is not in your download account and/or you have not received the CD then you will need to contact TurboTax support for assistance.  

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

1 reply

DoninGA
DoninGAAnswer
Employee
June 1, 2019

Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

If your order shows as a CD and download then sign onto your download account using the exact same User ID that was used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

If the software is not in your download account and/or you have not received the CD then you will need to contact TurboTax support for assistance.  

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax