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February 6, 2020
Question

I no longer use the same phone number as my last years account and can not access it. Everytime I try to use my personal info as an alternative sign in method, it says it does not have an account link

  • February 6, 2020
  • 1 reply
  • 0 views
L

1 reply

Employee
February 6, 2020

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, reset password, etc., use the Account Recovery tool below.  If you don't have the same phone number, then try it on email addresses you can access.  I'll also provide a second recovery method at the end of this post.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that tool,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.