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K
karolinaswider
April 5, 2025
Question

I only have the option to "start for free" for the assisted taxes option but I don't want it. How do I decline?

  • April 5, 2025
  • 1 reply
  • 0 views
How do I decline the TurboTax Live Deluxe option?

1 reply

M
mesquitebean
Employee
April 5, 2025

I'll assume you haven't yet selected LIVE.  If it's already been selected, or if you end up in it by mistake, we can tell you how to remove that feature.

 

Try this.  First log out and empty your browser history cache and cookies.

Close the browser and reopen it.

Then go directly to this page before logging in.   Don't log in until you proceed further, and it asks you to.

https://turbotax.intuit.com/personal-taxes/online/#diy

We you arrive there, be sure to only choose the far left column product.  The middle column and right column are both LIVE products.

If you do that, is is still trying to direct you to a LIVE product?

 

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