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April 12, 2023
Question

I opened TurboTax for the first time and I cant get past the screen without purchasing $200-worth of TurboTax Live Assisted that I don't want or need. How do I bypass?

  • April 12, 2023
  • 2 replies
  • 0 views
Am I forced to buy TurboTax Live Assisted?

2 replies

Employee
April 12, 2023
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
DoninGA
Employee
April 12, 2023

If you are using the TurboTax online editions and did not purchase one of the TurboTax desktop CD/Download editions to be installed on your personal computer, you are not required to use any of the online editions other than the ones you choose or need based on your tax information.

 

You can remove the Live online edition by using the procedure in this TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-live/L3WW5jwOM_US_en_US?uid=lge7wgn3

 

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.