Question

I paid for deluxe by using the option taking it from my tax refund but then i accidentally paid for deluxe again using my card, how can i can i cancel the first payment?

Forum|Forum|6 years ago
June 8, 2019
3 replies
0 views

So i can be refunded the 99 dollars?

TurboTax Deluxe Online

Employee

How did you accidentally pay for Deluxe again? It would not have required another payment. Did you pay in another account? Have you filed yet? Maybe it won't deduct it when you get your refund.

C

champfeve52Author

I called customer service and they said since i used my card to pay and have not filed yet, they wont take the payment from my refund anymore, hopefully that is true!

DoninGA

Employee

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax