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May 1, 2020
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I paid for my filing fee from my refund. I got an email from turbo tax saying I will be debited an additional charge?

  • May 1, 2020
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Best answer by mesquitebean

@050420202  Oops!The Support hours were initially wrong above, but I've corrected them.  You may have been emailed the answer with the wrong support hours.  The correct ones are:
5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

2 replies

Employee
May 1, 2020

"I paid for my filing fee from my refund."

Have you actually received your Federal refund yet, or has it been delayed?

 

I'll see if I can guess what you are referring to.

 

If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), TurboTax will want to be paid.  They likely started sending you emailed bills to pay.  If you don't respond by either paying or asking for a deferment, they will ultimately debit your bank account.  If you wish to ask for a deferment, you need to do so quickly.

 

See this FAQ that explains the process.  The first paragraph of the FAQ has a special phone number if you have a question or have a hardship and need to ask for a deferment.  

 

Hours are 5AM-5PM Pacific (8AM-8PM Eastern),  Mon-Fri

 

If you need to ask for a deferment, you should call them as soon as possible.  Once they actually start the debit process, they say they can't stop it.

 

FAQ:  Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

 

The first paragraph there says:

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

 

If for some reason you can't reach Support with that phone number in the FAQ, there may be one in your emailed bill.  Otherwise, here's an alternate way to reach them, but try the one mentioned above first.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Employee
May 1, 2020

@050420202  Oops!The Support hours were initially wrong above, but I've corrected them.  You may have been emailed the answer with the wrong support hours.  The correct ones are:
5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

March 3, 2022

How do I find my turbo tax fees?  I still have not received my refund.  Return was accepted 1-20-22.

EbonyL122824
March 3, 2022

To review your fees, follow the instructions in this link here. To track your Federal refund, click here and click on the blue tab that says, "Check My Refund Status". You will need your social security number, filing status, and refund amount in order to track your refund. Updates are made daily, usually overnight.

 

@debramartin-00

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