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August 23, 2019
Question

I paid my balance, have the receipt and the transaction confirmed to the US treasury, why is my account still showing that I owe the balance?

  • August 23, 2019
  • 1 reply
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1 reply

Employee
August 23, 2019

Your online account will always show the result you got when you used the software to prepare your tax return.  TurboTax never knows if, when or how you paid your tax due.  If your tax return showed tax due, that is what it will say on your online account.   Your own bank/credit card records are your proof that you paid.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**