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March 31, 2022
Question

I payed, but can't get past an endless loop. How can I "hand off [my] taxes to a tax expert so they can do the work"?

  • March 31, 2022
  • 1 reply
  • 0 views
This is the issue: "Schedule 😧 Line 16 does not include capital asset sales because you have exceeded the maximum number of noncovered sales. Since you have more than 4000 noncovered sales, you will need to remove some of the noncovered sales. They can be replaced by entering a summary and attaching a statement to your return with the individual sale details."

I edit the form, select "Continue".

Then: "We're close to finishing up. But we found a couple little things . . ."

then "Fix Federal return"

then I edit the same form, select "Continue".

Then: "We're close to finishing up. But we found a couple little things . . ."

then "Fix Federal return"

Over and over again. I edit the only editable field available with blanks, which turn to a 0, and I enter 0's another time, and on another attempt even arbitrary random numbers that the form remembers but still "We're close to finishing up. But we found a couple little things . . ."

then "Fix Federal return"

Also, I live in Japan due to my active duty station. And haven't been able to use live help since I'm either at work or sleeping during the designated hours.

1 reply

March 31, 2022

Since we are unable to see your return in this public forum, it is best that you reach out to a TurboTax Live Expert for assistance with this issue.

How do I connect with a tax expert in TurboTax Live?

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