Question

I purchase turbo tax from Costco, The CD has a license code to rove it is paid. Why are yo billing me again?

Forum|Forum|5 years ago
July 11, 2020
1 reply
0 views

This is ridiculous! I've used Turbo Tax for years and this kind of procedure was never used. Shouldn't the customer be informed of this procedure???

TurboTax Deluxe Online

X

xmasbaby0

Employee

You appear to be posting from online Deluxe software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**