Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues Here are several troubleshooting steps that you can try: Make sure your Windows Software is up to date. If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download? If that doesn't help, try a manual update. What is a manual update? Turning off your VPN and anti-virus software during the update can help as well.

Question

I purchased digital copy of turbo tax but seem caught in loop to pay again. How do I get to point to input license code?

Forum|Forum|1 year ago
February 12, 2025
2 replies
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CatinaT1

Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues

Here are several troubleshooting steps that you can try:

Make sure your Windows Software is up to date.
If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

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VolvoGirl

Employee

Did you get into the Online version by accident instead of your Desktop program? That happens. You need to install the program. If you entered your info into the Online version you can move it to the Desktop program.

How to install and Activate the Desktop CD/Download program with a License Code

How to install TurboTax CD/Download software with license code