Question

I purchased the Deluxe package & it is supposed to allow me to file up to five returns. I filed mine online, but now I can't figure out how to start a second return.

Forum|Forum|3 years ago
January 27, 2023
2 replies
0 views

It seems the other fours the online version is VERY different from the older version. What do I need to do to access the other 4 returns offered in the Deluxe pkg???

TurboTax Deluxe Online

DoninGA

Employee

The TurboTax ONLINE editions can only be used for One tax return per account and User ID.

You would need to purchase, download and install on a personal computer one of the TurboTax desktop CD/Download editions to have 5 free federal tax return e-files included with the TurboTax software purchase.

X

xmasbaby0

Employee

Did you purchase the CD/download?

You appear to be posting from online Deluxe software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**