Question

I purchased the online product for tax years 2018 and 2019. I downloaded the 2019 product on my PC but my 2018 product disappeared before I could download it. HELP.

Forum|Forum|5 years ago
December 17, 2020
1 reply
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The autobot (website help) gave me a phone number to call but when I call that number, it won't let me access a live person - the recording keeps telling me that my account shows I have a free product. My credit card shows that it has been charged by TurboTax for both of the products I purchased. It's so frustrating that there is no record on my account (when I sign in) that I purchased either of these online products.

TurboTax Free Edition Online

B

Bees

Employee

You can only call TT during their office hours which vary by the tax season . They are in Pacific time zone.

You might find info here https://ttlc.intuit.com/community/after-you-file/discussion/were-do-i-find-how-to-access-my-downloads/00/780824 that will help you find your downloads.

Disclaimer: Not a tax professional. Information gathered from internet links. Anything dated in June 2019 was posted in prior years and is before the 2019 limits and changes.