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August 8, 2019
Question

I purchased turbo tax for 2017 and still getting the message that I need to purchase it. How do I get turbo tax to recognize this?

  • August 8, 2019
  • 1 reply
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1 reply

DoninGA
Employee
August 8, 2019

Purchasing the 2017 TurboTax desktop edition software does not give you access to prior year online tax returns.

The procedure is to pay for one of the 2018 online editions before access to the prior year online editions is granted.

Contact TurboTax support for assistance in accessing your prior year online account since you purchased one of the 2017 desktop editions.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax