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2 replies

June 3, 2019

Hi, you can change your personal info/phone number in TurboTax by following the steps provided below:

To change your account security settings:

  1. Log in to your TurboTax online account
  2. Press the “Take me to my return” button
  3. Select “My Account” located near the top of your screen
  4. Pick “Account Settings” from the dropdown menu
  5. Click on “Security” at the left of the window
  6. Click on “Add Phone” or “Edit” if your phone number is already listed
  7. You can now enter your phone number and select to have your account verified by text message or voice

If you can't receive a phone or text message, we send out the confirmation code shortly after you request it. Some e-mail programs check for mail at irregular intervals. Look for a send and receive now button to update your inbox. Also, check to make sure the e-mail we sent wasn't in a spam folder.


January 31, 2021

I can not log into my account because my phone number has changed and I can't get my code. 

January 31, 2021

Please try the Account Recovery link here for further assistance.  

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