Question

I received a direct debit from turbo tax what do that mean?

Forum|Forum|4 years ago
July 25, 2021
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TurboTax Live Self Employed

Employee

Was your bank account debited for TurboTax product fees?

I'll tell you below what likely happened, and if it caused your account to be overdrawn, how you can submit an appeal for any overdraft fees (non-sufficient funds).

If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), TurboTax will want to be paid. They should have started sending you emailed bills to pay. If you didn't respond by either paying or asking for a deferment, they would ultimately debit your bank account. If you didn't get the emails, check other email accounts and also the spam/junk folders.

See this FAQ that explains the process. The first paragraph has a special phone number if you have a question or need to appeal a NSF fee (non-sufficient funds/overdraft fee).

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

FAQ: Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...