Question

I received a message saying my state return had been rejected but TurboTax just says "There is an internal processing error with your return." Specialist knew nothing.

Forum|Forum|5 years ago
February 18, 2021
4 replies
0 views

So my state return was rejected and when I go to fix the "errors," I see a message saying, "There is an internal processing error with your return. This issue is resolved in a product release scheduled for February 18, 2021. Please update your software on or after 02/18/2021 (for web products this will happen automatically) and run a final review of your state return. If prompted, clear any errors by making the appropriate change and re-submit this return electronically. We apologize for any inconvenience this may have caused." Since it's the the 18th today, has this update taken place? Or am I supposed to wait? I bounced around with TurboTax's customer service for a while, trying to get an answer, but they had no idea and just basically said, "I dunno, wait a day or two." So I'm wondering: 1) what am I supposed to do here? 2) why is TurboTax not fixing IT'S OWN glitch? and 3) when is TurboTax going to refund me for the stress and inconvenience?

TurboTax Self Employed Online

J

Jmm6310

I got the same message but I went ahead and just followed the prompts it allowed me to follow and resubmitted it so I'm praying I didn't just screw myself over!!!

D

drkat

This still isn't fixed...Turbotax, please fix your systems and get this under control.

J

JeanneLO

Employee

@drkat

During the submission of your tax return we noticed something in your tax return that could have caused it to be rejected. We are doing an extra review to assess the reason it was flagged, resolve it for you, or identify what you need to do to ensure everything is accurate and your return is accepted.

We will send you an email with instructions for any additional steps that need to be taken to ensure an accurate return is accepted.

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1

1056513

I am having the same problem. It is very frustrating and the turbotax specialist I called was clueless also. I dont know what to do either. Im glad you asked. Please fill me in if you hear anything about fixing the returns.

D

drkat

@1056513

I wasn't sent an email by TurboTax as the Specialist above mentioned, but it does look like they fixed it! I just sent my return a few hours ago and it was accepted.

M

milamila

Did you change something on your tax return or no? Is this mistake made by us or by turbotax? Thank you!

S

sumcad49

this my 8th time resending it same thing they said i didn't do anything wrong it's internal error but this customer service person have no clue what is going on what the hell is going on!!!