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September 25, 2019
Question

I received an email from TurboTax stating that my 2018 Tax Return was wrong due to an error in Turbo Tax on Form 8960 Deductions. Tax Home doesn't show return. Why?

  • September 25, 2019
  • 3 replies
  • 0 views
The email said to correct this by going to Tax Home and then amend the return. Tax Home shows no files tax returns in spite of my having filed them via TurboTax for at least 10 years. How to I get my returns to show up?

    3 replies

    VolvoGirl
    Employee
    September 25, 2019

    That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
    https://myturbotax.intuit.com/account-recovery/

    If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

    September 25, 2019

    I suspect it's a scam.  TT does not let you finish if there's an error in any form.  

    SteamTrain
    Employee
    September 25, 2019

    Once you find your proper account...not scam...

     

    ...here are the official TTX FAQs:.....with links to the directions for Online or Desktop users:

     

    https://ttlc.intuit.com/community/tax-topics/help/2018-form-8960-deductions/01/843674

    ____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*