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February 3, 2024
Question

I received this code oh-pit-013 on my estate refund. But I'm sure I put my mail. And TurboTax doesn't let me fix my return.

  • February 3, 2024
  • 1 reply
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1 reply

LindaS5247
February 7, 2024

This error code is saying that at least one email address must be included.

 

Per Ohio State's website: OH-PIT-013 Data Missing You must provide at least one email address, which may include either the taxpayer or the preparer’s email address. Please correct and retransmit.

 

You can fix your rejected return by signing into TurboTax and select Fix it now or Revisit, and we'll guide you through fixing and refiling your return.

 

You can also troubleshoot by finding your rejection code. It's in the email you received, or you can view it in TurboTax after selecting Fix my return

 

Did you get an email about your rejection?

 

If you didn't get an email, open your return to get the rejection reason.

 

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

 

 

 

Click here for information on TurboTax asking for email address at checkout.

 

Click here for Ohio Department of Taxation

 

Please feel free to come back to TurboTax Community with additional information or questions or click here for information on Turbo Tax Support.  You can connect with a Live TurboTax Agent and share your screen.

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March 13, 2024

I also got the same message and when following the prompts to "fix it" and resubmit it keeps ending up getting rejected hours later. 

CatinaT1
March 15, 2024

Are you still experiencing this problem?

 

Make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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