Skip to main content
February 12, 2020
Question

I removed my state return but turbo tax still charged me $40 to file state taxes. How do I get my money back?

  • February 12, 2020
  • 1 reply
  • 0 views
No text available

1 reply

February 12, 2020

You can contact us and explain the matter to see if we can help you.

 

However, you should not have been charged until you had completed your return and had it available to be e-filed or printed out. At that point, we had provided you with a completed tax return, so I don't know if we would be able to refund your purchase.

 

Once the return is ready to be filed, we have no way of knowing if you actually filed it or not. We cannot routinely refund the purchase of our product once you have completed your return since customers could easily abuse that privilege.

 

You can contact TurboTax as follows:

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

 

[Edited 4/5/20 at 5:50PM EST]

 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"