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February 7, 2025
Question

I signed in to Turbo tax for the first time this year and am unable to opt out of "Assisted". Does anyone know how to get back to "Basic"?

  • February 7, 2025
  • 1 reply
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    1 reply

    Employee
    February 7, 2025

    @ Karolyn-anderson 

    If this is a USA return, I assume you are referring to TurboTax Live.   Are you trying to choose regular Free Edition, Deluxe, Premium?   If so, here's how to remove the Live feature and select a different edition.  If it started you in Live, you can use the "Clear and start over" method shown in a link at this FAQ:

     

    FAQ:  How do I remove TurboTax Live?

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-live/L3WW5jwOM_US_en_US

     

    If instead, you happen to be asking about a Canadian product, then you are in the wrong community forum.   You would need to go to the Canada TurboTax website.