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February 17, 2020
Question

I thought this was suppose to be free why do I have to pay 40 or 90 dollars

  • February 17, 2020
  • 2 replies
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2 replies

VolvoGirl
Employee
February 17, 2020

You probably upgraded.  

In the regular Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?

https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

 

To go back to the Free Edition you can try to clear and start over  https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

 

Or see if you qualify for the Free File program.  You can start it at a special website.  Click on the Orange button I Qualify, Let's get Started

https://freefile.intuit.com/

 

Did you do state return? State is an additional $40 in Deluxe and above.

 

Deluxe is currently $40 (usually goes up on March 1)

State is also a separate 40 in all versions above the Free Edition

If you select to have the fees deducted from your refund there is an EXTRA 40 Pay with Refund Service charge.

 

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353

 

How to remove the Pay with Refund charge

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbotax-online-and-change-my-payment-method/00/25880

 

For help with fees

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

February 17, 2020

right?