There are a couple of things that you can try to get past the payment option screen: Try closing TurboTax, Compete a disk cleanup, Restart your computer. If this doesn't work try this: If you've enabled pop-up blocking in your web browser, please turn it off and try again. If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.) If those suggestions didn't help, try going back to your first browser and delete cookies.Hope this helps!

Question

I updated my payment method and my cc was charged but I can’t navigate past the payment options screen the only options available are back or review payment options. How can I finish up e-filing

Forum|Forum|6 years ago
February 26, 2020
1 reply
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TurboTax Premier Online

ReginaM

There are a couple of things that you can try to get past the payment option screen:

Try closing TurboTax,
Compete a disk cleanup,
Restart your computer.

If this doesn't work try this:

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.

Hope this helps!

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