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June 5, 2019
Question

I updated my taxes but it is not downloading the correct amounts. The correct amount shows on the main web page. When I download the documents it shows the old amount.

  • June 5, 2019
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1 reply

SteamTrain
Employee
June 5, 2019

Yep...in certain situations the PDF file downloaded form your Tax Home page will be the wrong one.

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First, if you just filed, you need to wait until the IRS (and state if that was filed)) both accept your tax returns.

Then wait at least another 24 hours

Then...........Carefully get back into your 2017 tax file.

1)  You do that by clicking on "Add A State" just below the state showing in the left panel. (picture 1)

*****That doesn't do anything but get you into your 2017 file.  Do NOT change anything.

2)  then go to the left side and go into the "Tax Tools" menu to find the "Print Center"  print out or save your tax return PDF file that way to see what's in it.  (Picture 2).

That will be the correct one that was actually filed.

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Don't be tempted to change anything in your file while in there.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*