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I used Turbo Tax to file my 2023 return. I am trying to file my 2024 return electronocally, but Turbo Tax says it doesn't have my last year's return. How do I get it?

Forum|Forum|1 year ago
March 29, 2025
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How do I get my 2023 AGI into my 2024 return?

Best answer by mesquitebean

@ cdcssmith wrote: I used Turbo Tax to file my 2023 return. I am trying to file my 2024 return electronocally, but Turbo Tax says it doesn't have my last year's return. How do I get it?
How do I get my 2023 AGI into my 2024 return?

TurboTax has 2 main platforms--Online TurboTax and desktop software. How did you prepare the 2023 return--in Online TurboTax or desktop software? If you used desktop software, the *.tax2023 data file (or any PDF you made) won't be in an Online account; it's stored locally on your computer.

If you used Online TurboTax for the 2023 return, and if you're using Online 2024 for this year's return, here's how to look for the 2023 online return. Log in and go to the Tax Home. Scroll way down to "Your Tax Returns & Documents". Is the 2023 return PDF not in that account? If there's no evidence of the 2023 return, then you may have multiple accounts and could have used a different account last year.

If you used Online TurboTax for 2023, and it's not in your current account, here's how to look for multiple accounts:

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.

If you happen to have an IRS account online, your 2023 AGI may be displayed on one of the pages there in the IRS account, or on a 2023 IRS return transcript that you can access there.

M

mesquitebeanAnswer

Employee

@ cdcssmith wrote: I used Turbo Tax to file my 2023 return. I am trying to file my 2024 return electronocally, but Turbo Tax says it doesn't have my last year's return. How do I get it?
How do I get my 2023 AGI into my 2024 return?

TurboTax has 2 main platforms--Online TurboTax and desktop software. How did you prepare the 2023 return--in Online TurboTax or desktop software? If you used desktop software, the *.tax2023 data file (or any PDF you made) won't be in an Online account; it's stored locally on your computer.

If you used Online TurboTax for the 2023 return, and if you're using Online 2024 for this year's return, here's how to look for the 2023 online return. Log in and go to the Tax Home. Scroll way down to "Your Tax Returns & Documents". Is the 2023 return PDF not in that account? If there's no evidence of the 2023 return, then you may have multiple accounts and could have used a different account last year.

If you used Online TurboTax for 2023, and it's not in your current account, here's how to look for multiple accounts:

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.

If you happen to have an IRS account online, your 2023 AGI may be displayed on one of the pages there in the IRS account, or on a 2023 IRS return transcript that you can access there.