I've used turbotax for years. This year, my personal info is not already filled in (it is blank). I don't see any options to import. What's up?

You probably have more than one online account and when you signed onto the 2019 online account you did not use the same User ID that was used for 2018.

You have to sign onto your 2019 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.