Question

I want to cancel this process. Some posted a comment to go back into your return and click on " my account in the top right hand corner". There is not option like that.

Forum|Forum|7 years ago
June 4, 2019
2 replies
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TurboTax Deluxe Online

Employee

If you have already filed your return, you cannot cancel it, change it, or get it back.

If you have not filed your return yet, you can use the clear & start over option to remove any information you entered, then you can just exit your account.

In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.

How do I clear and start over in TurboTax Online?

https://ttlc.intuit.com/replies/4248526

M

Masseyferguson06

I LIKE TO CANCEL MY RETURN PROCESS. ALSO HAVE MY PAYMENT BACK.

X

xmasbaby0

Employee

@Masseyferguson06

This is the public user forum. No one here can access your account or authorize any sort of refund for you. You can make your request with Customer Support. Use the word ”billing” instead of the word “refund.”

https://ttlc.intuit.com/questions/1899263

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**