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3 replies

June 4, 2019

Per IRS regulation, we must keep copies of tax returns filed in TurboTax Online.  You may be able to clear any data if you haven't yet paid or registered.  See below:

https://ttlc.intuit.com/replies/3300662


If you wish to deactivate your account, you'll need to contact us.

January 15, 2020

I would like to delete my turbotax account. 

DoninGA
Employee
January 15, 2020

@stylesBB wrote:

I would like to delete my turbotax account. 


READ the answer directly above your message.  It has all the information you need.

Employee
January 30, 2020

You can clear all of the information in your TurboTax account for this year but you will need to Contact Customer Support  to have an account deactivated for more of a resolution.

To clear the information for this year use our clear and start over feature in TurboTax Online as long has you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, please see this TurboTax FAQ for more information:

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

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